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Most of the questions we receive from our customers all over the world, are answered below.
If you have other questions or would like
more information about medication we prescribe,
please email them to: pricepills.com@247supporteam.com
| When you click a "BUY" link, you will be taken to our secure server where you will set up your account. You will answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, you will see a confirmation page to review your answers for accuracy. At this point, you will submit your order for processing.
In the event the physician needs to communicate with you to process your medication request, please ensure that you give us an accurate daytime and nighttime telephone numbers and email address.
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What Happens Once I Submit My Order? |
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| A licensed physician will review the information you have submitted and either approve or decline your request.
If approved, the physician will write the prescription and send it to the pharmacy where it will be filled and shipped to you via one of the courier companies. Your prescription will include information explaining the usage, dose, and precautionary information for your medication. You will also receive contact information for the pharmacist in case you have any questions after you receive your medication.
After placing your order you will be able to track it's process in real-time by logging into the help desk. When your order ships, the courier tracking number will be e-mailed to you so you may track its progress through the courier company system.
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What Are Your Security Policies? |
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| Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud. Individuals attempting the fraudulent use of a credit card will be reported. |
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How Does An Online Consultation Work? |
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| Online consultations are a new concept in health care that utilize the Internet to improve patient access to physician care. The patient does not receive a traditional physical exam by the physician, but rather completes an online questionnaire and communicates with the physician using our secure online communication tool. Although online consultations will never take the place of traditional medicine, they do provide a means for patients to receive treatment for a limited number of conditions that, in certain circumstances, may not require a physical exam. We do not charge for online consultation. |
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| In developing this new Internet medium for the delivery of health care services, our organization is committed to meeting and exceeding current regulations. PricePills.com only utilizes licensed physicians. Our pharmacies are licensed to ship medication to all countries in the world and employ licensed pharmacists to provide you with the highest standards of pharmaceutical care. All medication is obtained from legitimate pharmaceutical wholesalers, so you rest assured you are receiving the same medication as you would at your neighborhood pharmacy. |
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The amount I placed an order for varies from the amount I was actually charged. Why? |
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| From time to time, we use different credit card processing companies, which are located outside the US. Therefore, the total amount charged to your card may vary according to current exchange rates. |
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What Are Your Shipping Rates And Policies? |
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We ship to almost every country you can think of. if you are unable to select your country at the checkout phase, please contact Service.
Normal delivery time for regular shipping is 10-14 business days from shipping date. EMS & Fedex Ground takes about 4-7 days from shipping date.
(In some rare occasions delivery may take up to 21 days).
We must have an adult signature at time of delivery.
We will notify you if there is a problem with your order and you will receive a confirmation email when the pharmacy ships your medication.
We are unable to ship orders to P.O. Boxes with FEDEX. Orders with P.O. Box as an address will be shipped with EMS/USPS.
Please note: We can not be responsible for customs clearance and the customer will have to carry all future expenses and taxes if there will be any, in his country.
Shipping rates:
EMS Express :$25. USPS- registered airmail: $29
Cancellation Policy
You may cancel your order before your order is shipped by sending us an e-mail message. We can not accept order cancellation once the order is shipped.
We do not process prescription orders on the weekend. If you place an order after 4:00 p.m. Eastern Standard Time on Friday, the order will be sent to the pharmacy and shipped on Monday.
*Important note:
E-check orders are subject to customer's Bank approval.
The approval process takes up to 5 business days.
Orders will be shipped upon Bank authorization.
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Can I Return My Medication For A Refund? |
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| We are unable to accept returned prescription medications due to Federal Law. |
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How do i get the free bonus you offer to returning customers ? |
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| From time to time you will receive special offers from PricePills.com.
If you have already made a purchase with us, you will have to login with your selected username and password. You can shop in our online drugstore as usual, while the free bonus will be automatically added to your order.
Make sure to add us to your allowed email addresses so you will not miss our specials.
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What's the difference between a generic and a brand name drug? |
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| Not much, except for name and price. Because generic drug manufacturers are not required to duplicate original medical studies proving the safety and efficiency of the chemical compound, they can produce generic versions at much lower costs, thus passing on these savings to the consumer. |
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What is the quality of generic drugs? |
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| To be considered "bioequivalent / therapeutically equivalent" to its brand name counterpart, a generic drug must have the identical active chemical compounds as well as the quantity and speed of absorption of its active ingredients into the bloodstream. Sometimes the generic version of a drug may differ in color or shape from its brand name counterpart - these differences have no effect on the medical action of the drug and are for commercial or patent reasons only. |
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What are the manufacturing standards for generic drugs? |
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| The manufacturing facilities of all pharmaceutical companies, whether they are the makers of brand name or generic drugs, must pass stringent and regular inspections by the relevant authorities. There is no difference between the manufacturing standards set for generic pharmaceutical companies and those set for brand name pharmaceutical companies. Many companies that produce brand name drugs also make drugs sold under generic labels and visa versa. |
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What currency are the prices on the website in? |
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| All prices on the website are in US dollars. The charges on your credit card statement might be converted into UK Pounds or Euros in some rare occasions. |
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Do you guarantee your products? |
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| At PricePills.com we support our products and services with a 100% guarantee. All our products are sourced only from reputable international pharmaceutical companies and suppliers. If your purchase is faulty in any way we'll be pleased to replace it. We is not responsible for orders lost due to unreliable postal services, incorrect address details or customs seizures. |
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How long do orders take to arrive? |
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| Orders take between 10 and 14 (business) days to arrive from the date that your actual payment is processed; usually within 24 hours of your order. We ship our orders daily on a first in first out basis. We use registered International Airmail, or Express Mail Shipping (with additional charge) all of our orders with the final delivery time dependant on the reliability of your postal service. Orders generally arrive within 14 business days, but a small percentage of orders can take longer, due to delays in various postal services or other factors beyond our control, like higher than usual customs scrutiny due to current World events. In the event of a non delivery after 14 business days we will re-ship free of charge. |
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I ordered several items and only part of the order arrived - what happens? |
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| This can happen because if you ordered more than one medication or a larger quantity of one medication we will not place the entire order in one single package for security reasons. If only part of your order has arrived then please give it some days to allow for the remainder of your order to arrive. |
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What happens if none of my order arrives? |
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We do everything humanly possible to ensure that orders are received by our customers. If none of your order has arrived within 14 business (working) days from the date of order we will investigate the matter thoroughly and promptly. This investigation usually takes about 24 hours. If it appears that the order has been lost due to a postal loss or customs detention then we will re-ship the order again to you free of any charge. Only a very small percentage of orders are lost. However if the original order subsequently arrives as well as the re-shipped order then we rely on your honesty to inform us. We always try to resolve any problems in a fair and reasonable manner and to the best of our ability.
We will not tolerate credit card charge backs under any circumstances and any customer attempting or threatening to do this will be immediately barred from making any future purchases on this website. If there is a problem we will always sort it out with you and find a solution. That is why we have a structured reship and refund procedure.
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Can you give medical advice? |
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| Sorry no - whilst we always try to be as helpful as possible and will advise on drug composition, order quantities, availability etc, medical advice is a matter for your doctor or your healthcare providers. You should never take prescription medications without such supervision. |
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Is the service Confidential? |
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| Yes - absolutely. We disclose your details to nobody unless fraud has been committed. All parcels are unmarked as to their contents and plain wrapped. |
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| The transaction will be carried over a secure link. All transactions are encoded for your security and IP addresses recorded. Our card processor will carry out an online authorization of your card and will debit your account if it is cleared. All fraudulent orders are thoroughly investigated and appropriate action taken. Warning, Our systems can now identify stolen cards and track the user. If you attempt to use a stolen card it will be reported to the relevant authority in your country. |
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Why Can`t you process orders over $400 automatically? |
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| For the security reasons, we are verifying each customer that has placed an order over $400 by calling them and their banks. Please make sure you provide correct phone number, where we will be able to reach you, otherwise the order will be cancelled. |
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Why is the medication I received a different shape and color than my last order? |
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| The original manufacturer obtained a patent for this medication using their brand name for 10 years.
Since then other pharmaceutical companies have been allowed to produce this medication each using their own color or shape differences (generic), although the chemical components and effects remain exactly the same.
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*SATISFACTION GUARANTEED*
We are committed to the highest level of online customer service. If you have any question or need a special consultation for any of the products we offer, please do not hesitate to contact us. If you have any problem with any of the process with your order, we will do anything it takes to satisfy you as our preferred client.
I still have a question!
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